Frequently asked questions

Commonly deployed cloud PMS platforms used by UK independents, plus generic CSV flows for edge cases. The integrations page explains how connections work; naming your platform gets a same-day compatibility answer.

Deliberately not. Run both, or let us take over the single Airbnb channel while your channel manager handles the rest — delta updates make contention vanishingly rare.

No. The booking widget embeds anywhere via script or iframe; full-width template mode covers bespoke sites.

Every recommendation lists contributing factors — pickup, compset band, events, weekday pattern — with historical accuracy charts, and nothing applies until you accept it.

Journey logic and templates are the licence; messages bill at transparent carrier rates displayed in-app before sending.

Housekeeping caches locally and reconciles automatically; reception screens warn visibly whenever sync falls behind.

Sterling card links sent after checkout, instant VAT invoices, monthly renewal until cancelled from your account email address.

Yes for the housekeeping board — sessions pin to device without storing property data persistently beyond cache-clearing windows.

UK or EU regions by choice, under our security architecture; guest-facing modules run strictly under processor terms with documented retention.

None. Monthly terms only, cancelled per refund & cancellation rules without charge.

From four properties, graduated discounts apply at quote — mention portfolio size in your first message.

Patch releases continuously; significant features quarterly with 48-hour notice and one-click rollback.