Refunds & Cancellation

Version 1.7 · updated 21 September 2026

Monthly licences

Every monthly licence renews month-to-month with no minimum commitment. Cancel any time by emailing support@pmssolution.com from your account address; cancellation takes effect at the end of the paid month and access continues until that date. We do not charge termination fees. A confirmation email is sent within 2 business days.

Consumer cooling-off (14 days)

If you buy as a consumer (a private individual acting outside trade), the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you 14 days from contract conclusion to cancel for any reason. Because modules are digital services delivered immediately after payment, we start activation early at your request — which is itself requested during checkout via the checkbox “connect me straight away”. If you cancel within the cooling-off window before activation begins, we refund in full within 14 days to the original payment method. If activation has already begun at your express request, section 36(3) entitles us to retain an amount proportionate to work performed; we state that calculation transparently upon request.

One-time migration projects

Fixed-scope migration engagements are billed against milestones (kick-off 30%, verified import run 40%, acceptance sign-off 30%). Where we cannot meet the agreed milestone quality bar, the outstanding tranche is not invoiced, and if defects remain after two remediation cycles the final payment is cancelled rather than chased.

Fault-based refunds

If a module materially fails against its description and cannot be remedied within a reasonable period (we treat 10 business days as the default), you may terminate the affected licence and claim a pro-rated refund for the unexpired paid term. This is separate from, and does not reduce, statutory rights.

How cancellations are processed

1. Email support@pmssolution.com stating the modules and property to cancel.
2. We confirm effective date and any applicable pro-rata calculation.
3. Cards are refunded via the original payment link issuer; bank transfers by return transfer using details you supply.
4. Data deletion follows our privacy retention schedule — configuration removed within 30 days.

Nothing here limits your rights under the Consumer Rights Act 2015 or UK GDPR. Complaints can also be raised with the Information Commissioner’s Office regarding data matters, or through the EU ODR platform where applicable. Supplier: PMS Solution Ltd, Suite 4D, 53 Whitworth Street, Manchester M1 3WR, United Kingdom.