Support
Included with every subscription — no paid tiers, no credit systems. The people answering you also build the modules.
Hours & response
08:00–18:00 UK, Monday–Friday; first reply within four business hours on every plan.
Included scope
Install assistance, config review, update rollouts and post-release compatibility checks.
Incident priority
Anything affecting live bookings jumps the queue with hourly progress notes.
Change control
Rollouts carry release notes and a one-click rollback path — surprises belong on birthdays.
Security reporting
Vulnerability reports to security@pmssolution.com, acknowledged within one business day; coordinated disclosure respected. See <a href="/security/">security</a>.
Email support@pmssolution.com from your account address with your property name and a short description. If a module is misbehaving, include one example (booking reference or timestamp) so we can trace it in API logs immediately.